Refund Policy

30-day satisfaction guarantee

We want you to love your Palma de Salus ritual. If you are not satisfied with a product within 30 days of delivery, contact us at hello@livepalma.com with your order number and we will refund the purchase price of that product to your original payment method.

Returns

We do not offer returns but may provide a refund to the order if there was any damage or issue with the product (defective or damaged, see below)

Damages and issues

Please inspect your order upon reception and contact us immediately at hello@livepalma.com if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right. Please include photos of the product which show the defect or damage.

Refunds

We will notify if the refund was approved or not based on the information provided in the email. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.